FAQs

We are one of the few “one-stop” import shops around. You get a genuine start to finish solution with all the tools you need to get the job done. From sourcing product, to quality control, to shipping and customs. It’s all done for you.


We make your importing experience trouble free. As our name suggests – Leave it to us!

In a nutshell we manage everything you need to get the job done. This includes:

  • Sourcing the product
  • Comparing manufacturers
  • Negotiating price and quantity
  • Providing an accurate product quote
  • Arranging contracts and purchasing with the manufacturer
  • Quality control
  • Shipping, port charges & insurance
  • Customs clearances right to your door
  • Our services are designed to eliminate any risk over the entire import process.

No you don’t have to order a full container. Minimum order quantities vary depending on the product and the manufacturer of the product.


Often manufacturers only want to sell a full container load – because organizing a smaller shipment isn’t financially viable.

For two main reasons...


Prices Change Too Quickly


Each Order Is Unique


There are many ‘variables’ we need to confirm unique to each order. These variables change on a daily basis. Please refer to the question five for more detail on the variables.


Unless you’re familiar with EVERY one of these costs – the price of a product in China means very little.


Ultimately it’s the ‘landed price’ which matters (the unit price of a product delivered to your door).


This is a very important question. S.S Imex Pvt Ltd. is registered in INDIA since 2006. We are well establish subsidiary of group companies.S.S Imex Isa part Of S.S Group , Indore. We have below mentioned companies in S.S Group.


S.S Nirman Pvt Ltd.
S.S Aangan pvt Ltd.
S.S Imex Pvt Ltd.
S.S wealth Pvt Ltd.
S.S Kitchenware Pvt Ltd.

It’s one thing to find a supplier on a website. It’s another to send off thousands of dollars to an unknown entity in China. And this is when many people come unstuck.


If you’ve already found a potential supplier S.S Imex Pvt Ltd. can take over and look after your needs from there.


We can verify the supplier is legitimate. Arrange the order. Take over negotiations. Or find alternative suppliers for you to make comparisons with.


S.S Imex Pvt Ltd. will do whatever is needed to ensure your order happens quickly and safely.


Many customers love someone else filling out all the time-consuming, tedious paperwork. Someone else to do the quality control testing and organize the insurance, tax, customs & shipping.


Once you’ve placed an order, roughly 8-10 weeks. However, the time frame from placing your order to receiving your goods can vary. Here’s a rough guide to help you.


Typically an order will take approximately 2-3 weeks to manufacture. Then a further 4 weeks if you’re in North (Mumbai or Delhi).


Finally allow another 1-2 weeks for customs clearance and delivery to your door step.

There’s a few ways you can be confident you’ll get the right type of goods you requested.


S.S Imex Pvt Ltd. carries out quality control on every good we export. There are three levels of quality control. And what YOU need varies according to your particular product. As a general rule the more technically complex your product – the greater the level of quality control you will need. It also depends on the value of your order. It makes sense to spend more on testing the quality of a $50,000 order than a $1,000 order.


Finally, it’s very important to write detailed product specifications into your contract with the factory. This means working closely with your account manager and being very specific in your product specifications – prior to placing your order.


Having all your specifications prior to making your order eliminates these problems.


When your goods arrive you will be invoiced for any relevant shipping freight, handling, tax and duty charges.


Under normal circumstances there will be shipping, handling and tax to pay (CST or VAT). Duty rates vary from one product to the next. Many times a product may be duty exempt so there would be nothing to pay, however on average duty is around 29.50% on most products.

Yes! S.S Imex Pvt Ltd. offers a complete factory tour service to members, including everything you need to get the most out of your business trip to China.

Yes! There are many trade shows in China. The biggest is called the Canton Fair. Simply let us know which trade shows you wish to go to and we’ll happily arrange an experienced staff member to take care of your needs whilst in China. For more information have a look at our News & Events.

Generally speaking yes. However this depends on the factory, the quantity you’re ordering and exactly how you wish to brand your product.


Basic branding of your product – stickers and package printing with your name/logo – is a service normally offered for a very small fee (and sometimes for FREE


Other types of branding could mean new moulds need making in order to manufacture the product. This can be more expensive. There are many ways *OEM branding can be done.


So speak with us when you’re placing your order and we’ll be happy to give you a range of options and costs subject to your requirements.

The Risk Of Not Getting Your Goods


There are “spoof manufacturers” out there. These scammers pretend to be a manufacturer or trading company – then take your money and run. Perhaps you’ve heard horror stories? S.S Imex Pvt Ltd. can guarantee this will not happen to you. Our verification process completely eliminates this risk and we’re glad to say it’s something which has never happened to an S.S Imex Pvt Ltd. Member.


The Risk Of Loss Or Damage In Transit


Containers do fall off ships. Fires can happen. More common problems include damage because of rough seas, or containers being dropped on the wharf. If this did happen to you – you’re protected automatically as each S.S Imex Pvt Ltd. member is insuring against such situations.


The Risk Of Your Goods not Being Up To Scratch


As a member of S.S Imex Pvt Ltd. the only risk is ensuring your product specifications are highly detailed and very specific! This allows us to avoid unnecessary disagreements with the factory, if goods aren’t exactly as you expected.

If you don’t inform the factory of each product specification – you might not get everything you want. You’ll need to work closely with your account manager here.


While this is the greatest risk, it’s easily handled once you’re aware how important it is to be very specific about your product specifications.


Almost anything! This question is easier to answer by asking what can’t you import? Brand named products – in general – cannot be imported. Obviously any products which aren’t legally allowed in India. However, if it’s made in China S.S Imex Pvt Ltd. can source and import it for you!

Certifications

India

Indore (Head Office)

207 – C, Rafael Tower, 8/2, Old Palasia, Indore – 452001, India

Contact No: +919752599947

China

Foshan

2Rm604, Block – A, Tong Ji Plaza, ​No 66, Tong Ji Road, ​Chancheng District,​ ​Foshan Guangdong Province​, ​China-​ ​528000


Yiwu

Room 202, Gate No.3 Unit.56​, Futian Three Area, Yiwu City, China- 322000